Aadhaar (Enrolment and Update) Regulations, 2016 · VII — Grievance Redressal Mechanism
Regulation 32 Setting up of a contact centre for grievance redressal
(1) The Authority shall set up a contact centre to act as a central point of contact for resolution of queries and grievances of individuals seeking to enrol and Aadhaar number holders, accessible to individuals seeking to enrol and Aadhaar number holders through toll free number(s) and/ or e-mail, as may be specified by the Authority for this purpose.
(2) The contact centre shall:
(a) Provide a mechanism to log queries or grievances and provide individuals seeking to enrol and Aadhaar number holders with a unique reference number for further tracking till closure of the matter;
(b) Provide regional language support to the extent possible;
(c) Ensure safety of any information received from individuals seeking to enrol and Aadhaar number holders in relation to their identity information;
(d) Comply with the procedures and processes as may be specified by the Authority for this purpose.
(3) individuals seeking to enrol and Aadhaar number holders may also raise grievances by visiting the regional offices of the Authority or through any other officers or channels as may be specified by the Authority.
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(1) The Authority shall set up a contact centre to act as a central point of contact for resolution of queries and grievances of residents, accessible to residents through toll free number(s) and/ or e-mail, as may be specified by the Authority for this purpose.
(2) The contact centre shall: a. Provide a mechanism to log queries or grievances and provide residents with a unique reference number for further tracking till closure of the matter; b. Provide regional language support to the extent possible; c. Ensure safety of any information received from residents in relation to their identity information; d. Comply with the procedures and processes as may be specified by the Authority for this purpose.
(3) Residents may also raise grievances by visiting the regional offices of the Authority or through any other officers or channels as may be specified by the Authority.